When Choosing Coway,
Get Help in Korean
CowayCA.com is an official Coway dealer in the U.S., offering Korean-language consultation and order assistance for Coway water purifiers, air purifiers, and bidets for both rental and purchase. In-person consultations are also available at our local Los Angeles store.
Contact, Location & Hours
Feel free to contact us anytime by phone or KakaoTalk. Our LA store is open for walk-in visits every day.
One Place for All Your Coway Questions,
Handled Through Official Channels
Coway's sales, installation, maintenance, and customer service are handled by separate teams. You only need to contact us — the official Coway organization takes care of everything after that.
Consultation & Order Intake
We help you compare products, explain rental and purchase options, confirm whether your area is serviceable, and take your order — all in Korean.
Contract & Payment
Once an order is placed, Coway USA, Inc. handles the contract review, payment processing (including auto-debit), and any refunds directly.
Installation & Regular Maintenance
Your installation schedule is routed through the Coway system to the branch nearest you, and a Heart Service coordinator handles your regular maintenance visits after installation.
What's the difference between renting and buying?
The better option depends on how long you plan to use it, your living situation, and how you prefer to handle maintenance. We'll work through the numbers with you during consultation.
| Package | Rental | Purchase |
|---|---|---|
| Upfront Cost | No upfront purchase cost — start with a monthly rental fee | Full payment upfront or in installments |
| Term | Choose 3, 5, or 6 years. Cannot switch to purchase mid-term. After the term ends, you can return the unit or continue at the same monthly rate. | No contract term |
| Warranty | Through the end of your rental term | 1 year |
| Filter Replacement & Maintenance | Included in the rental fee | Available through a separate membership enrollment |
| Total Cost | Cumulative rental fees increase with longer use | Generally lower, but maintenance costs are separate |
For a detailed model-by-model comparison, visit the product comparison page; for this month's promotions, check the Promotionpage.
Local Store and Coway USA Head Office
You can visit our LA local store to see products in person and get a consultation. The Coway USA head office is at a separate location.
Los Angeles, CA 90006
Walk-In Hours Daily (Mon–Sun) 10:00 AM – 6:00 PM
Los Angeles, CA 90010
This is the Coway USA head office address — not a CowayCA store location. Contract, payment, and customer service matters are handled by Coway USA.
Source: coway-usa.com/pages/contact
Service Areas — 13 States
Click a state to see the cities where installation is available. Even within the same state, serviceability may depend on distance from the nearest branch.
Post-Installation Care — Heart Service & Service Center
Rental customers receive included coordinator visit service. For post-installation repairs and service, contact the Coway USA Service Center.
- Heart Service: a coordinator visits regularly to replace filters and clean the unit. Filter products are serviced every 6 months, bidets 12 months schedule.
- Rental customers receive warranty coverage for the duration of their contract.
- For after-sales service, billing, relocation, or cancellation after installation, please contact the Coway USA Customer Service Center listed below.
Frequently Asked Questions
What is CowayCA.com?
What is the phone number for Coway rental consultations?
What is the local store address and walk-in hours?
What is the Coway USA head office address and customer service number?
Which areas are eligible for rental or purchase?
Do I pay on this site?
Which is better — rental or purchase?
Who handles installation and regular maintenance?
For more questions about contract terms, cancellation, installation costs, and more, see the Full FAQpage.
Not sure whether rental or purchase is right for you?
Ask us first
Tell us your location and usage situation, and we'll confirm serviceability and recommend the right model. Consultation is free.