Coway Rental & Purchase FAQ

Trained Coway technicians visit your home to install the product and provide regular filter replacement, maintenance, and repairs throughout the rental period — all included inthe rental fee.

• Filter products (water purifiers, air purifiers, etc.): every 6 months
• Bidets: every 12 months

• Free standard installation on all products for new customers (see additional fees for special installations)
• Full-price purchase: 1-year warranty
• Rental: warranty for the entire rental term
• Regular filter replacement and maintenance during the rental term (every 6 months for filter products, every 12 months for bidets)

• Purchase option with interest-free installments
• Rental terms: 3, 5, or 6 years
• Payment: automatic payment by credit card or bank account

All payments and refunds are processed directly by Coway USA, Inc. No payment is collected on this website.

• After you submit an inquiry or order on this site, we will contact you by phone or email to confirm your order and schedule installation.
• Additional information for rental contracts: driver's license, Social Security number, and bank account or card information for automatic payment
• Please let us know about any special requests when you place your order.

• Orders can be canceled and refunded within 3 days after installation
• Canceling before installation: contact us by email before the installation date is confirmed, or call the Coway call center after it is confirmed

• Cannot be converted to purchase during the rental period
• At the end of the term, you can return the product or keep using it by paying the same monthly fee
• Transfer of rental ownership: allowed from 6 months after signing until 6 months before the contract ends
• Purchase customers can join a membership plan for inspection and filter replacement service
• Automatic payment starts with a card and can later be switched to a bank account. If you don't have a card, a family member's card can be used

When a water purifier cannot be installed

• Water pressure is below the required level
• There is no Coway branch or dealer nearby, or the nearest one is more than 70 miles away

Additional fees

• Refrigerator connection (under-sink models only): $50
• Installation requiring drilling through marble: $100
• Relocation: $50 removal + $50 reinstallation

• Early termination fee waived for documented cases such as the account holder's death, bankruptcy, or military enlistment
• For other reasons, an early termination fee of 60% of the remaining rental paymentswill be charged.

Coway USA Service Call Center: 213-386-3033

You can call about orders, delivery, relocation, cancellation, and other general questions.

13 U.S. states: California, New York, New Jersey, Texas, Georgia, Virginia, Maryland, Florida, North Carolina, Oregon, Washington, Nevada, and Illinois

Major California areas: Los Angeles, Orange County, Torrance, Irvine, Riverside, San Bernardino, San Diego, San Jose, and more

Other major cities: New York, New Jersey, Las Vegas, Seattle, Chicago, Dallas, Austin, Richmond, Tampa, Atlanta, and more

Installation may not be available in some areas depending on the distance to a branch. Send us your address and we'll check for you.

This site accepts rental and purchase orders only in 13 U.S. states. Orders from Canada cannot be accepted.

Call 213-999-3740 or Kakao Talkfor detailed guidance.

For rental inquiries in the U.S., call 213-999-3740 or message us on KakaoTalk.