Last Updated: 9. 22, 2026
CowayCA ("we," "us," or "our") operates cowayca.com (the "Site"). This Privacy Policy explains how we collect, use, and share personal information through the Site and our consultation services.
We are an independent dealer of Coway USA, Inc. ("Coway USA"). We are not Coway USA, and this Site is not owned or operated by Coway USA. We do not collect payments. Coway USA handles all payments, installation, warranty, service, cancellations, and refunds directly.
1. Our Role
We provide product consultations and submit orders to Coway USA on your behalf. We do not handle credit review, billing, installation, warranty, maintenance, filter delivery, cancellations, or refunds. Any personal information Coway USA collects or receives is governed by Coway USA's Privacy Policy.
2. Information We Collect
Information you provide to us
- Full name
- Installation/mailing address
- Email address
- Phone number
- Date of birth
- The content of your inquiries and communications with us (through web forms, phone, text message, email, or messaging apps)
Information collected automatically
When you visit the Site, we and our service providers may collect your IP address, browser type, device information, pages viewed, and referring URL. We use cookies and similar technologies for this, including [Google Analytics / Google Ads / Meta Pixel — list only the tools actually installed].
Information we do not collect
We do not collect credit card or bank account information, Social Security numbers, or other government ID numbers. If Coway USA needs such information for credit review or billing, you provide it directly to Coway USA.
3. How We Use Your Information
- To respond to your inquiries and provide product consultations
- To prepare and submit your order to Coway USA
- To contact you about your inquiry or order status
- To send you promotional messages, where you have consented (you may opt out at any time)
- To operate, analyze, and improve the Site and measure our advertising
- To comply with legal obligations and prevent fraud
Your date of birth is collected solely because Coway USA requires it to process orders. We do not use it for marketing.
4. How We Share Your Information
- Coway USA: to submit and process your order.
- Service providers: website hosting, email, analytics, and advertising platforms that help us operate the Site.
- Legal requirements: when required by law or to protect our rights or others' safety.
- Business transfers: in connection with a sale or transfer of our business.
We do not sell or rent your personal information to third parties for their own marketing purposes.
5. Cookies and Do Not Track
You can control cookies through your browser settings. You can opt out of personalized ads through Google Ad Settings and aboutads.info. The Site does not currently respond to browser "Do Not Track" signals.
6. Data Retention
We keep personal information only as long as needed for the purposes described above, including order follow-up and legal compliance. We generally keep it for no longer than [24 months] after our last contact with you.
7. Security
We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is completely secure.
8. Your Choices and Rights
- You may ask us to access, correct, or delete the personal information we hold by contacting us (see Section 12). Records held by Coway USA must be requested from Coway USA directly.
- Email: click "unsubscribe" in any marketing email.
- Text messages: reply STOP.
- California "Shine the Light" (Cal. Civ. Code §1798.83): we do not share personal information with third parties for their direct marketing purposes.
- California residents may have additional rights under the California Consumer Privacy Act to the extent it applies to us.
9. Children's Privacy
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13.
10. Third-Party Links
The Site may link to third-party websites, including coway-usa.com. We are not responsible for the privacy practices of those sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post changes on this page with a new "Last Updated" date.
12. Contact Us
CowayCA
Email: cowayrentalusa@gmail.com
Phone: 213.999.3740