{"id":292,"date":"2017-01-27T12:52:21","date_gmt":"2017-01-27T12:52:21","guid":{"rendered":"http:\/\/depot.mikado-themes.com\/?page_id=292"},"modified":"2026-02-13T05:51:39","modified_gmt":"2026-02-13T05:51:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/cowayca.com\/en\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-mkd-anchor=\"branding\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1486721143332\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-11\"><div class=\"vc_column-inner vc_custom_1486568103654\"><div class=\"wpb_wrapper\"><div class=\"mkd-elements-holder mkd-responsive-mode-768\" ><div class=\"mkd-eh-item\"  data-item-class=\"mkd-eh-custom-120541\" data-768-1024=\"50px 0 0 0\" data-600-768=\"50px 0 0 0\" data-480-600=\"50px 0 0 0\" data-480=\"50px 0 0 0\">\n\t<div class=\"mkd-eh-item-inner\">\n\t\t<div class=\"mkd-eh-item-content mkd-eh-custom-120541\" style=\"padding: 0px\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Q : \ucf54\uc6e8\uc774\uc758 \ud558\ud2b8(Heart) \uc11c\ube44\uc2a4\ub780?<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>A :<\/h4>\n<div class=\"mkd-pi-content\">\n<ul>\n<li>A friendly Cody who has undergone thorough training visits<\/li>\n<li>During rental, product installation and periodic filter replacement, maintenance, and repair<\/li>\n<li>Customer service included in the rental fee<br \/>\nFilter products: 6-month coverage nationwide (U.S.)<br \/>\nBidet product range: every 12 months<\/li>\n<\/ul>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div data-mkd-anchor=\"first\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-11\"><div class=\"vc_column-inner vc_custom_1486568103654\"><div class=\"wpb_wrapper\"><div class=\"mkd-elements-holder mkd-responsive-mode-768\" ><div class=\"mkd-eh-item\"  data-item-class=\"mkd-eh-custom-876285\" data-768-1024=\"50px 0 0 0\" data-600-768=\"50px 0 0 0\" data-480-600=\"50px 0 0 0\" data-480=\"50px 0 0 0\">\n\t<div class=\"mkd-eh-item-inner\">\n\t\t<div class=\"mkd-eh-item-content mkd-eh-custom-876285\" style=\"padding: 0px\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Q : \uae50\uae50\ud55c \ucf54\uc6e8\uc774\uc758 \ubcf4\uc99d \ubc0f \uad00\ub9ac\ub294?<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>A :<\/h4>\n<ul>\n<li>Free installation of all products upon new subscription<\/li>\n<li>1-year warranty for lump-sum purchase customers<\/li>\n<li>The product of the rental customer is guaranteed until the end of the rental<\/li>\n<li>Regular filter replacement and product management during the rental period<\/li>\n<li>Implemented nationwide in the U.S. every 6 months<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div data-mkd-anchor=\"marketing\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-11\"><div class=\"vc_column-inner vc_custom_1486568103654\"><div class=\"wpb_wrapper\"><div class=\"mkd-elements-holder mkd-responsive-mode-768\" ><div class=\"mkd-eh-item\"  data-item-class=\"mkd-eh-custom-241376\" data-768-1024=\"50px 0 0 0\" data-600-768=\"50px 0 0 0\" data-480-600=\"50px 0 0 0\" data-480=\"50px 0 0 0\">\n\t<div class=\"mkd-eh-item-inner\">\n\t\t<div class=\"mkd-eh-item-content mkd-eh-custom-241376\" style=\"padding: 0px\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Q : \ub2e4\uc591\ud55c \uacb0\uc7ac \ubc29\uc2dd\uc740?<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>A :<\/h4>\n<ul>\n<li>Purchase option with interest-free installments<\/li>\n<li>Various rental periods: 3, 5, 6 years available<\/li>\n<li>Payment can be made by direct debit through credit card or bank account<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div data-mkd-anchor=\"positioning\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-11\"><div class=\"vc_column-inner vc_custom_1486568103654\"><div class=\"wpb_wrapper\"><div class=\"mkd-elements-holder mkd-responsive-mode-768\" ><div class=\"mkd-eh-item\"  data-item-class=\"mkd-eh-custom-229740\" data-768-1024=\"50px 0 0 0\" data-600-768=\"50px 0 0 0\" data-480-600=\"50px 0 0 0\" data-480=\"50px 0 0 0\">\n\t<div class=\"mkd-eh-item-inner\">\n\t\t<div class=\"mkd-eh-item-content mkd-eh-custom-229740\" style=\"padding: 0px\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Q : \uacc4\uc57d\uc744 \uc704\ud55c \uc900\ube44\ubb3c \ubc0f \uacfc\uc815\uc740?<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>A :<\/h4>\n<ul>\n<li>Common information of rental and purchase customers is used as checkout information on the site<\/li>\n<li>In the case of purchasing customers, product receipt through payment<\/li>\n<li>For rental customers, request additional information when signing a contract<br \/>\nDriver's license photo \/ social security number \/ direct debit account information or card information (card number \/ expiration date \/ CVV #)<\/li>\n<li>After receiving an order, we contact rental or purchase customers by phone or email to confirm the order and schedule the installation date.<\/li>\n<li>Special requests are notified when ordering the product<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div data-mkd-anchor=\"efficient\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-11\"><div class=\"vc_column-inner vc_custom_1486568103654\"><div class=\"wpb_wrapper\"><div class=\"mkd-elements-holder mkd-responsive-mode-768\" ><div class=\"mkd-eh-item\"  data-item-class=\"mkd-eh-custom-401491\" data-768-1024=\"50px 0 0 0\" data-600-768=\"50px 0 0 0\" data-480-600=\"50px 0 0 0\" data-480=\"50px 0 0 0\">\n\t<div class=\"mkd-eh-item-inner\">\n\t\t<div class=\"mkd-eh-item-content mkd-eh-custom-401491\" style=\"padding: 0px\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Q : \uc81c\ud488\uc758 \ubc18\ud488 \ubc0f \uc9c0\ubd88\uae08 \ubc18\ud658\uc740?<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>A :<\/h4>\n<ul>\n<li>Orders can be canceled and refunded within 3 days after product installation is complete<\/li>\n<li>Before product installation (before installation schedule confirmed: e-mail notice \/ after confirmation: contact customer service)<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div data-mkd-anchor=\"marketplace\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-11\"><div class=\"vc_column-inner vc_custom_1486568103654\"><div class=\"wpb_wrapper\"><div class=\"mkd-elements-holder mkd-responsive-mode-768\" ><div class=\"mkd-eh-item\"  data-item-class=\"mkd-eh-custom-229557\" data-768-1024=\"50px 0 0 0\" data-600-768=\"50px 0 0 0\" data-480-600=\"50px 0 0 0\" data-480=\"50px 0 0 0\">\n\t<div class=\"mkd-eh-item-inner\">\n\t\t<div class=\"mkd-eh-item-content mkd-eh-custom-229557\" style=\"padding: 0px\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Q : \uacc4\uc57d \uad00\ub828 \uc0ac\ud56d?<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>A :<\/h4>\n<ul>\n<li>Cannot be converted to purchase during the rental period<\/li>\n<li>After the rental period ends, the product must be returned or can continue to be used with the same payment.<\/li>\n<li>Change of name of rental customer is possible within 6 months after contract and 6 months before contract expiration<\/li>\n<li>One-time purchase includes membership (providing inspection and filter replacement service).<\/li>\n<li>The automatic transfer method is carried out by card, but it can be changed to a bank account later. If there is no card, it can be processed with a family card<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div data-mkd-anchor=\"company\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-11\"><div class=\"vc_column-inner vc_custom_1486568103654\"><div class=\"wpb_wrapper\"><div class=\"mkd-elements-holder mkd-responsive-mode-768\" ><div class=\"mkd-eh-item\"  data-item-class=\"mkd-eh-custom-208804\" data-768-1024=\"50px 0 0 0\" data-600-768=\"50px 0 0 0\" data-480-600=\"50px 0 0 0\" data-480=\"50px 0 0 0\">\n\t<div class=\"mkd-eh-item-inner\">\n\t\t<div class=\"mkd-eh-item-content mkd-eh-custom-208804\" style=\"padding: 0px\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Q : \uc81c\ud488 \uc124\uce58\ub294?<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>A :<\/h4>\n<ul>\n<li>Environment where a water purifier cannot be installed: When the water pressure is lower than a certain required value<\/li>\n<li>If a Coway branch or dealer does not exist or is located more than 70 miles away<\/li>\n<li>Connecting the water purifier to the refrigerator is available only for undersink products, and an additional charge of $50<\/li>\n<li>Additional charge of $100 for installation of water purifier after drilling marble<\/li>\n<li>Moving service $50 disassembly \/ $50 reinstallation<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div data-mkd-anchor=\"mind\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-11\"><div class=\"vc_column-inner vc_custom_1486568103654\"><div class=\"wpb_wrapper\"><div class=\"mkd-elements-holder mkd-responsive-mode-768\" ><div class=\"mkd-eh-item\"  data-item-class=\"mkd-eh-custom-110539\" data-768-1024=\"50px 0 0 0\" data-600-768=\"50px 0 0 0\" data-480-600=\"50px 0 0 0\" data-480=\"50px 0 0 0\">\n\t<div class=\"mkd-eh-item-inner\">\n\t\t<div class=\"mkd-eh-item-content mkd-eh-custom-110539\" style=\"padding: 0px\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Q : \uacc4\uc57d\ud574\uc9c0\ub294?<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>A :<\/h4>\n<ul>\n<li>Reasons for exemption from penalty (if proof is available, such as death of contractor, bankruptcy, military service, etc.)<\/li>\n<li>In case of mid-term cancellation due to other reasons, a penalty of 60% of the rental fee for the remaining rental period is imposed.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 42px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div data-mkd-anchor=\"better\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-11\"><div class=\"vc_column-inner vc_custom_1486568103654\"><div class=\"wpb_wrapper\"><div class=\"mkd-elements-holder mkd-responsive-mode-768\" ><div class=\"mkd-eh-item\"  data-item-class=\"mkd-eh-custom-138373\" data-768-1024=\"50px 0 0 0\" data-600-768=\"50px 0 0 0\" data-480-600=\"50px 0 0 0\" data-480=\"50px 0 0 0\">\n\t<div class=\"mkd-eh-item-inner\">\n\t\t<div class=\"mkd-eh-item-content mkd-eh-custom-138373\" style=\"padding: 0px\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Q : \ucf54\uc6e8\uc774 \uace0\uac1d \uc13c\ud130\ub294?<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>A :<\/h4>\n<ul>\n<li><strong>Coway headquarters service call center: 213-386-3033<\/strong><\/li>\n<li>You can inquire about general information such as order acceptance \/ delivery \/ transfer \/ cancellation.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 52px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div data-mkd-anchor=\"location\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1727457639299\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-11\"><div class=\"vc_column-inner vc_custom_1486568103654\"><div class=\"wpb_wrapper\"><div class=\"mkd-elements-holder mkd-responsive-mode-768\" ><div class=\"mkd-eh-item\"  data-item-class=\"mkd-eh-custom-812583\" data-768-1024=\"50px 0 0 0\" data-600-768=\"50px 0 0 0\" data-480-600=\"50px 0 0 0\" data-480=\"50px 0 0 0\">\n\t<div class=\"mkd-eh-item-inner\">\n\t\t<div class=\"mkd-eh-item-content mkd-eh-custom-812583\" style=\"padding: 0px\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Q : \ucf54\uc6e8\uc774 \uc9c0\uc810\uc740?<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3>A :<\/h3>\n<ul>\n<li><strong>The U.S. states where Coway rental and sales services are available include:<\/strong><br \/>\nCalifornia \/ New York \/ New Jersey \/ Nevada \/ Georgia \/ Oregon \/ Illinois \/ Washington \/ Texas \/ Florida \/ North Carolina \/ Virginia<\/li>\n<li><strong>The cities in California where Coway rental and sales services are available include major metropolitan areas like:<\/strong><br \/>\nLos Angeles \/ Orange County \/ Torrance \/ Riverside \/ San Bernardino and more.<\/li>\n<li><strong>Here are some other major cities in the U.S. where Coway rental and sales services are typically available:<\/strong><br \/>\nNew York \/ New Jersey \/ Las Vegas \/ Philadelphia \/ Seattle \/ Washington DC \/ San Jose \/ San Diego \/ Chicago \/ Dallas \/ Austin \/ Richmond \/ Tampa \/ Atlanta and more.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 52px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div data-mkd-anchor=\"Inquiry\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1743437837495\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-11\"><div class=\"vc_column-inner vc_custom_1486568103654\"><div class=\"wpb_wrapper\"><div class=\"mkd-elements-holder mkd-responsive-mode-768\" ><div class=\"mkd-eh-item\"  data-item-class=\"mkd-eh-custom-971028\" data-768-1024=\"50px 0 0 0\" data-600-768=\"50px 0 0 0\" data-480-600=\"50px 0 0 0\" data-480=\"50px 0 0 0\">\n\t<div class=\"mkd-eh-item-inner\">\n\t\t<div class=\"mkd-eh-item-content mkd-eh-custom-971028\" style=\"padding: 0px\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Q : \ub80c\ud0c8 \uc0c1\ub2f4\uc740 \uc5b4\ub514\uc11c \ubc1b\uc744 \uc218 \uc788\ub098\uc694?<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>A :<\/h4>\n<p>For Coway rental inquiries in the U.S.: <a href=\"tel:2139993740\"><strong data-start=\"130\" data-end=\"156\" data-is-only-node=\"\">West Coast Phone: 213-999-3740<\/strong><\/a> or <strong><a href=\"tel:9172504007\">East Coast Phone: 917-250-4007<\/a><\/strong>\u00a0For more information, please contact us.<\/p>\n<p>For rental inquiries across the U.S., contact Western Coway <a href=\"tel:2139993740\">213-999-3740<\/a> or Eastern Coway <a href=\"tel:9172504007\">917-250-4007<\/a> for detailed guidance.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 52px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Q : \ucf54\uc6e8\uc774\uc758 \ud558\ud2b8(Heart) \uc11c\ube44\uc2a4\ub780? 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